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  • FreeRADIUS support
    Learn more about our various FreeRADIUS support options designed to fit your needs.

FreeRADIUS support

Worry free support from the FreeRADIUS experts

FreeRADIUS Support

Whether you are a SMB, a large enterprise or a Telecommunications provider with 10 million users, we can help you.

We are THE FreeRADIUS experts, and no one knows more about the solution than we do.

Why go anywhere else when you can get assistance from the people who built FreeRADIUS?


Support model

Our standard FreeRADIUS support offering is a ticket based model where a ticket represents a request for support whether it is an incident or a request for information. This enables us to provide efficient, on-demand, flexible support for all areas covered by your contract.

  • An unlimited number of servers
  • Each ticket provides up to 2 days of cumulated work effort
  • A dedicated support engineer will be assigned to each ticket and will be your single point of contact throughout the support process to resolution
  • Support is available in English and French
  • You may check on the status of a support request at any time via our web based tracking system

Per server based FreeRADIUS support pricing is available on request but for most organizations the ticket based system is more flexible and cost effective.


Support options

Each option is available both in "Business Hours" and "24/7" modes.

SILVERGOLDPLATINUM
Number of tickets1235unlimited
Number of serversunlimitedunlimitedunlimited
Duration1 year1 year1 year
Response time8 hours4 hours4 hours
Type of supportemail/web/phone*email/web/phone*email/web/phone*
Preventative consultingN/A1 hour/month1 hour/month
Business Hours: Monday - Friday, 9h-18h CET, except Mancala Network holidays.
* Phone: critical incidents only. See official quote for details.

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